Utility Payment Processing

The existing facilities for payment of utility bills, payment of taxes and various other payments pertaining to government and service agencies are areas which suffer from a number of inherent drawbacks and creates problems for the general public. These issues merit immediate addressing on a national scale. NIFT provides solutions to support cash collection, payment by cheque, establishment of payment kiosks and payment through internet and payment through direct debit to customer's account.

We have already automated utility payment system of five large utility companies in the country at Karachi, Lahore, Islamabad and Gujranwala servicing over ten million utility consumers. We have created facilities for processing cash payments made at branches of banks and post offices; remittance of consolidated funds in the utility's main bank account within 24 hours of payment by consumer with total reconciliation and updation of consumer record at utility data base for production of correct bills. All the stubs are processed on OCR technology with high speed document processing and remittance processing systems.

We are now actively planning to establish an internet facility for supporting bill payment through internet. Besides supporting credit cards, this facility would involve payment from consumer's bank accounts, this direct debit will be implemented through NIFT's clearing services.

SNGPL - Contract signed in July, 2004. 2.2 million payments per month collected from 2000 collection points.

PTCL - Contract signed in November, 2007. Over 2.0 million subscribers/payments per month.

KESC - Services from February 01, 2008. Over 2.0 millions cosumers/payments per month.

Citi Bank - Services from July, 2009. Over 3.5 millions payments per month.

NIFT signed an agreement with Citi Bank for processing of utility payments of PTCL, KESC and KWSB. Earlier, NIFT provided remittance processing service to the following utility companies

IESCO - Islamabad Electric Supply Company 2002-2006 (1.4 million payments per month)

LESCO - Lahore Electric Supply company 2002-2004 (2.0 million consumers)

SSGC - Sui Southern Gas Company Limited